Shipping Policy
Effective Date: [10/03/2026]
At Eighteen by Chaap Tilak, we are committed to delivering your order as quickly and efficiently as possible. Please review our shipping policy below for details on how we handle shipments.
1. Shipping Fees
We are pleased to offer free shipping on all orders within Pakistan. No minimum purchase is required to qualify for free shipping.
2. Order Processing Time
- Orders are typically processed within 1-2 business days after payment is received.
- Orders placed on weekends or public holidays will be processed on the next business day.
3. Shipping Methods and Delivery Time
- We use trusted third-party courier services for delivery.
- Delivery times may vary depending on your location, but most orders will arrive within 3-5 business days.
- You will receive a tracking number once your order has been shipped, so you can track its progress.
4. Shipping Locations
- We currently offer free shipping within Pakistan only. We do not offer international shipping at this time.
5. Shipping Restrictions
- We are unable to ship to P.O. boxes.
- If we encounter any issues with your order or delivery address, we will contact you to resolve them promptly.
6. Order Tracking
- Once your order has shipped, you will receive an email with your tracking information.
- You can use this tracking number to track your package via the courier’s website.
7. Damaged or Lost Items
- In the unlikely event that your order is damaged or lost during shipping, please contact us within 7 days of receiving your shipment.
- We will assist you in resolving the issue by either replacing the item or issuing a refund, depending on the circumstances.
8. Contact Us
If you have any questions or concerns regarding our shipping policy or your order, feel free to reach out to us at:
Eighteen by Chaap Tilak
Address: 9/2, Zulfiqar Street 8, off Khayaban-e-Qasim, DHA, Phase 8, Karachi
WhatsApp: 0300-8496659
Email: ebct18@hotmail.com